The Rockler stores I have dealt with have been incredibly good about issues with their products. I bought their portable drill guide and it would bind in spots. It was semi-usable but definitely not desirable. I also thought that if I returned it I may end up with the same thing again due to the design and required tolerances.
I don't live near them and was concerned about being able to return it by the time I got back down to Atlanta. I called them and they assured me it would be no issue and immediately put one on hold for me. Once I did get back down there they had the one they promised with my name on it in the back. The store employee brought it up and opened it to check it out. It worked incredibly smoothly and so much better than the previous one.
My other returns have been easy and pleasant.

You could be right in the end but it is certainly worth returning it to see.