I just wanted to say what many already know, the gang at Lee Valley really knows how to treat a customer.
I ordered a Skew Rabbet Plane a couple weeks ago. As is normally the case the transaction was flawless (we've had plenty of practice ) and the tool arrived in good time. Unfortunately there was some misalignment between the fence and the fence pins, and adjustments were all but impossible. On Sunday 2/5 I reached out to customer service with an inquiry on the best way to facilitate a return and exchange. Emily responded by return email on Tuesday 2/7 with an apology and and notice of their intent to ship me a replacement immediately. On Wednesday 2/8 she called my home to tell me she'd personally inspected the replacement and it would be shipping out for arrival in a few business days (Note to Rob Lee, she was a delight to speak with). UPS must have pulled out all the stops because it showed up yesterday (2/11) and works perfectly. By my count that's four days from their reply to the tool on my doorstep. Wow.
Those of us that enjoy the craft are blessed to have a number of excellent sources for hand tools. Where they really shine is when things don't go according to plan and they step up to make it right. This is one of those occasions and deserves mention.
Thanks again to Lee Valley.