thanks ill check with the guy for the tech 2 scanner he teaches robotics and likely up on it he past told me XP service pack 3 was what was needed. Ive bought discs for both XP and 7 past and might still have them with other stuff in storage. Both the Tech and the store have emailed back and said they will take care of it. Based on what I read 10 does not have photo viewer. I use a particular mouse for that forward and back feature. It works on documents and other just not on the photo folders.