Originally Posted by
Dave MacArthur
I am extremely impressed by this thread. Warren's post was well-reasoned and seemed objective. The fact that Mr. Balolia takes the time to respond, and that such issues clearly are of serious concern to him, and the obvious pride he has in the continued quality improvement of his company... wow. It seems obvious to me that somewhere down the road, in some design/cost meeting at Grizzly, this sort of conversation will have a positive impact--and just as obvious this receptive quality mindset already exists and has resulted in a great company.
I feel a bit like a cheerleader here, but honestly... after 15 years of listening to speeches on "total quality" and "quality mindset" in the Air Force, I have never seen such a good example of the process being lived by leadership. Very impressed.