About 3 months ago I decided to purchase a grizzly 8" jointer and went with the with Parallelogram Beds. The price was great shipping went well other than the front panel being scraped and dented which grizzly quickly replaced. a month passed before I had time to do a complete set up and test at which time I noticed that the fence was slightly warped so I called grizzly and they sent a replacement out with no questions. The fence came straight off the boat still in crate with no height scale and warning labels but that was fine with me. I set this one up and it to had a slight warp. Better than the first one but still a little warped and I'm talking .04mm. So I called grizzly and they sent another one out and apologized profusely and promised to have someone check this one and make sure the height scale and labels were on there. This one was in good condition with everything being flat and having all the labels. So after all this grizzly has made a customer for life the customer service people were all very nice and the tech staff was extremely helpful. And the tools are great too! I've seen the delta, Steel City, and some of the other higher priced Parallelogram jointers and they are the exact same machines other than the switch. This machine is solid big cutter head and great features, it's a joy to use. Grizzly is a model for how all other companies should be run great prices, quality tools, and great customer service. In the pics you'll see the grizzly 15" planer I found on graigslist still in the shipping crate brand new for 500 bucks and the only reason I bought it was because of my experience with Grizzly and it had decent reviews!