About 3 weeks ago I purchased a Kundig Uniq edge sander from Holzher US. This is a very expensive machine, it was purchased NEW not used.
I was told it was in stock and could be delivered asap.
It finally arrived after 3 weeks and countless phone calls and emails, most of which went unanswered, and I am shocked at it's condition.
The machine was just shrink wrapped on a very small pallet, smaller than the machine. So while the shrink wrap was not torn the machine took a beating, bent several of the tables.
The machine was very dusty, dirty in fact.
The cast iron tops, which should have been coated in cosmoline or wax, were dry and had rusty hand prints.
No manual or any paperwork.
The power cord (this is a 3 phase machine) was very dirty like one gets laying on a shop floor, and you could tell someone just pulled off a attached plug and coiled up the cord.
Missing multiple parts, etc.
This machine must have been their floor model or used. I have several European machines and none of them have come this way before. They are usually very well crated.
I've sent them pictures and asked for some resolution.
I'm hoping they make it right, but with their track record so far of not answering calls makes me worried.