Grizzly Customer Service

[Mike Marcade]

There I am assembling my new G0490 jointer and having a wonderful time. I have aligned everything within a couple of thousandths of an inch and I am in the best of spirits.

I am getting very close to completion and after aligning the fence carriage I cleaned the cosmoline off of the fence in order to assemble that. I hand thread the 12.9 socket head cap screws which hold the fence mechanism to the carriage (good so far), then I start to tighten them with the supplied allen wrench.

I tighten both screws a bit at a time to ensure a nice even load on the screws. I get the right one nice and tight then move on to the left one. It is getting pretty tight and then crackkkkk!

Soooo ... next I call up Grizzly tech support and they were very helpful in getting the correct part ordered with one caviat .... the part is on backorder. They are expecting them in March. They are trying to expedite it but that is quite a long time and I'm not a happy camper. GRRRRRR!

Sorry guys I just had to vent.

[Rob Bodenschatz]

Anyone else see the irony in Mike's sig line?

[Lee Koepke]

Anyone else see the irony in Mike's sig line?

ha thats pretty mean

[Mike Marcade]

Anyone else see the irony in Mike's sig line?

Come on now, its a defective part. I checked the torque I could exert with the allen key and it was only like 5 ft-lbs. Way less than should strip an M10 12.9 bolt or crack a solid casting.

[Chuck Wintle]

Come on now, its a defective part. I checked the torque I could exert with the allen key and it was only like 5 ft-lbs. Way less than should strip an M10 12.9 bolt or crack a solid casting.

Mike,
The way I see it is stuff happens in spite the best precautions taken. Can you still use the jointer the way it is?

[Rob Bodenschatz]

Come on now, its a defective part. I checked the torque I could exert with the allen key and it was only like 5 ft-lbs. Way less than should strip an M10 12.9 bolt or crack a solid casting.

I wasn't talking about the mechanical engineer part.

[Scott Velie]

An engineer actually turning a wrench. That is a good thing.

Were it me, that bolt would be on its way next day air from somewhere !

Scott

[Tom Kelley]

Rats! I was planning on ordering the G0452. Back to the drawing board.

[Mike Marcade]

An engineer actually turning a wrench. That is a good thing.

Were it me, that bolt would be on its way next day air from somewhere !

Scott

Sorry, it's not the bolt. Its the carriage casting that the fence is attached to. Part #7 in the attached pic.

[Greg Cole]

Our machinist here at the day job has a humorous expression in regards to engineers... to paraphrase for a family forum "I've never met en engineer whose first name doesn't start with effin".
Mike is right though, a grade 12.9 bolt should not break with the dinky toy allen keys that are delivered with tools. The wrench should bend before the bolt breaks... CI is brittle to impacts but shouldn't crack from a bolt being tightened as described. An M10 bolt, in 12.9 should withstand 64 ft/lbs if it's the standard untreated (black) variety which I'm sure it is from the big bear.

Greg

[Greg Cole]

Mike,
In that case, I'd say the casting wasn't up to snuff. The again I believe you already proved that......
Grizz will make it right, but the wait is what it is..... inconvenient & frustrating. A touch of JB weld (can't belive I'm saying it) might get you by... worth a try since it's already been examined for "structural integrity".
Or bring the parts to a machine shop and see if they can't put on a cheap band-aid fix to get you through?

Greg

[Mikail Khan]

Come on now, its a defective part. I checked the torque I could exert with the allen key and it was only like 5 ft-lbs. Way less than should strip an M10 12.9 bolt or crack a solid casting.

Mike from your profile I see that your hobbies are

Powerlifting, Woodworking, Cars



Is there any way you can get a low cost repair done at a local machine shop?

[Mike Marcade]

Mike,
In that case, I'd say the casting wasn't up to snuff. The again I believe you already proved that......
Grizz will make it right, but the wait is what it is..... inconvenient & frustrating. A touch of JB weld (can't belive I'm saying it) might get you by... worth a try since it's already been examined for "structural integrity".
Or bring the parts to a machine shop and see if they can't put on a cheap band-aid fix to get you through?

Greg

I agree with your analysis Greg. In regards to the machine shop, I will probably just wait on Grizzly, I'm sure I can find something to do in the meantime. Maybe Shiraz can pop in here and make me feel better about it.

By the way, thanks for all the kind words of encouragement guys.

[Shiraz Balolia]

. Maybe Shiraz can pop in here and make me feel better about it.

Nah! I'm just going to make you feel bad about it, Mr Powerlifter Engineer!

I have the parts manager working on this to see if we cannot get the part to you a little faster. You will get a call from him or someone, if not today, on Monday. Have a nice weekend.

[Randy Davidson]

Nah! I'm just going to make you feel bad about it, Mr Powerlifter Engineer!

I have the parts manager working on this to see if we cannot get the part to you a little faster. You will get a call from him or someone, if not today, on Monday. Have a nice weekend.

Wow, how's that for customer service.