Has anyone had problems with orders place on Rockler's website?

I'm having problems with an order I placed just before Christmas for some Bessey Parallel clamps.
Bessey Clamps 1 .jpg
They were on sale for $159 & they probably sold out quickly, even thou the website showed them in-stock!
In the meantime, I'm getting the run-around on whether or not they will be back in stock soon or if I'll just get my money back?

Doug